SimpleSwap io FAQ
Short answers on account requirements, KYC, fees and swap timing.
SimpleSwap, briefly
| Fiat purchases | Via Mercuryo, Simplex, Guardarian |
|---|---|
| Mobile apps | iOS and Android |
| Integrations | 6,000+ partner products |
| Custody model | Wallet to wallet, no standing balance |
| Founded | 2018 |
“I've found them to be very trustworthy. I made a mistake with a transaction and their service team were very responsive and did get my refund sorted.”
Worth checking before any swap
- Check the address bar rather than the page design
- Verify which chain the receiving wallet is on
- Compare the pasted address against the original
- Keep the order ID until the swap shows as finished
Whatever the answer below, the domain is the part to verify first: simpleswap.io is the only official one.
Trust and safety
Is SimpleSwap io legit?
Yes, and the answer rests on record rather than reassurance. SimpleSwap Ltd has run the product since 2018 and has stayed online through every cycle since, processing 20M+ swaps for 10M+ users with 99.9% uptime. The swap engine sits inside 6,000+ partner products, among them Exodus (NYSE-listed), Ellipal, CakeWallet, Tonkeeper and Tangem, each of which conducted its own due diligence before integrating an outside service into its wallet.
Is SimpleSwap io a scam?
No credible evidence supports that. It has operated continuously since 2018, publishes its legal policies, and is integrated into 6,000+ partner products whose teams each ran their own due diligence before adding it. Most "scam" search hits trace back to normal friction, such as a delayed swap or a compliance check, not fraud.
Is SimpleSwap io safe?
The self-custodial model removes exchange-custody risk: SimpleSwap never holds a long-term balance of user funds, and a swap moves directly between a wallet you own and a wallet you own. Wallet address accuracy, network selection, and avoiding lookalike domains remain the user's own responsibility.
Rates and fees
What fees does SimpleSwap io charge?
No separate itemized fee. Costs are bundled into the exchange rate shown before you confirm, plus the blockchain's own network fee.
What wallets integrate SimpleSwap io?
Exodus, Tangem, Ellipal, Cake Wallet and Tonkeeper are among 6,000+ partner products built on SimpleSwap's routing.
Accounts and verification
Does SimpleSwap io require an account?
No, not for most crypto-to-crypto swaps. Choose a pair, enter the receiving address, send the deposit.
Does SimpleSwap io require KYC?
Not universally. Fiat purchases go through payment partners with their own KYC checks, and specific transactions can be selected for compliance review.
What is Address Check in the SimpleSwap account?
It is a screening tool for wallet addresses. Paste an address, choose the network it belongs to, and Address Check reports whether it is associated with sanctioned entities or other risk categories, listing the connections that produced the result. The screening relies on third-party services and may not identify all potential issues. The number of checks available per month is tied to your Loyalty Program level.
More questions
Is there a minimum swap amount?
No fixed minimum. The deposit needs to cover the blockchain network fee for that transaction.
Does SimpleSwap io have a mobile app?
Yes, on iOS and Android, redesigned in 2026 with a faster swap flow and price alerts.
How long does a SimpleSwap io swap take?
It depends on the network. Exchange time typically runs from a few minutes up to about an hour, and most swaps complete in just a few minutes.
Still checking?
The most current details are on the official site.